Air-O-Swiss 32838 Ultrasonic Humidifier
by Air-O-Swiss
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Product Details
Manufacturer: Air-O-SwissModel: AOS 7142
Product features:
- Tri-band Protection (ultrasonic technology, pre-heating, and Ionic Silver Stick)
- Intelligent Temperature Compensation / Optional cool or warm humidification
- LCD display with cleaning reminder and empty indicator
- Sleep mode / Built-in hygrostat dynamically adjusts to room temperature/humidity
- Output regulator button / Transparent water tank
Tools and Hardware Reviews of Air-O-Swiss 32838 Ultrasonic Humidifier
Customer Review: Pretty - but pretty poor performance and support
Summary: 1 Stars
I saw the Air-O-Swiss U7142 at a Bed, Bath and Beyond while shopping and it looked so slick I got it.
It's not obvious until you get it home, but the instructions require you to place it up 3 feet off the ground, even though it looks like a floor unit. This is going to be a problem in most rooms because it limits where you can put it and it becomes the visual focus of the room. It's pretty, but not that pretty!
It worked for one day, though it produced a lot of white powder that covered the unit itself and would have become a problem for every object in the room - to include the expensive guitars I bought it to protect.
Recommended humidity is 50-60% for optimal health and it only got the room to 29%.
On the second day the red light was on, so I refilled it and could never get it to work again. After hours of effort and troubleshooting with the customer support line, I could never make it work. Worse, the support people:
1. Were quick to give you things to do and then ask you to call back - just to get you off the phone.
2. Were predisposed to tell you that you did something wrong no matter how closely you followed the directions.
3. Clearly didn't know what they were doing - i.e. they'd ask you to push buttons to reset the machine - I'd ask which direction to push it - they acted annoyed and gave me rude answer - then they had to yell back to someone else to get the answer. I think they are getting a lot of trouble calls on this unit and are fielding a lot of calls and bringing on a lot of new, untrained support people. To their credit, they are staffing up.
4. Looked for reasons to tell you it wouldn't work because of your water. I live in Virginia and they told me I had hard water. I've read other reviews and they've told people in a lot of states that they have hard water and that it's not recommended for that state. If this is true it should say so on the box.
5. Here's a quote. One support fellow told me, "Here's what I want you to do. Take out the filter and throw it away and just use distilled water from now on." That's when I decided, "Hey, I think I'll ditch this thing."
The good news is that Bed, Bath and Beyond was super easy to deal with on the return and had the Venta model I discovered when troubleshooting the Air-O-Swiss. The Venta LW 44 was MUCH easier to set up. It allows you to use scented oils, if you like that option. It humidifies and cleans the air - so it serves two functions. It uses no filters, as it uses the water as the filter. And it's running fine so far. I'll review it after it has run a week or so.
Description of Air-O-Swiss 32838 Ultrasonic Humidifier
This efficient Air-O-Swiss Ultrasonic humidifiier uses several cutting edge technologies to achieve an optimum quality of environmental control. High-frequency vibrations generate a micro-fine mist, while an Intelligent Temperature Compensation system (ICS) measures humidity relative to the room temperature and automatically adjusts the output to achieve an optimum balance dynamically as conditions change. The water is kept clean with three separate processes that make up the Microbial Protection System: ultrasonic technology, pre-heating, and Ionic Silver Stick. The latter makes use of the proven anti-microbial qualities of Silver, which has proven effective against more than 650 types of bacteria without any chemical additives. When operated with the pre-heating function, the water is heated to 176°F before it enters the nebulizer chamber. The mist exits the appliance at a comfortable temperature of 104°F. This neutralizes the cooling effect of mist to keep the room temperature from falling, and also keeps the water cleaner. A replaceable demineralization cartridge ensures a hygienic, pure water mist, without lime scale or mineral residues. Exchangeable demineralization cartridge / Quiet operation /Easy to clean and handle Suitable for rooms up to 860 sq. ft. Power consumption - 40W w/o pre-heating, 140W w/ pre-heating / Moisture output - up to 3.5 gallons / 24 hrs Water capacity - 2.0 gallons Dimensions - 9.8 x 11.0 x 17.3 Weight - 8.0 lbs.Tools and Hardware
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