Ames True Temper 2391200A Decorative Bronze Wall Mount Hose Reel
by Ames True Temper
 |
List Price: Category: Lawn & Patio See more product details |
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Product Details
Manufacturer: Ames True TemperBrand: Ames True Temper
Edition: Lawn & Patio
Model: 2391200A
Publisher: Ames True Temper
Studio: Ames True Temper
Music Label: Ames True Temper
Product features:
- Decorative hose reel with top storage shelf
- Durable no rust aluminum
- Wall mount design
- Antique Bronze finish
- 125-foot capacity for 5/8-inch hose
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Tools and Hardware Reviews of Ames True Temper 2391200A Decorative Bronze Wall Mount Hose Reel
Customer Review: Horrible Product, Even Worse Company
Summary: 1 Stars
I bought one of these a week ago. The first thing I noticed was that the paint was chipped on the reel. I took it back and got another. Then I read the instructions, which say that you need a 7/16" masonry bit to attach it to a brick wall. I went back to Lowes to get one, but found that they do not carry that size bit. I checked Home Depot and Harbor Freight Tools and they do not carry that bit either. I called Ames and asked about the drill bit. They told me that the instructions were printed wrong and that I would need a 9/16" bit, not 7/16".
So, wasting even more of my time, I go back to Lowes only to find that they don't carry 9/16" either. Again, same at Home Depot and Harbor Freight. I call Ames back again and they explain that I should use a 1/2" bit and just "rout out the hole with that bit." Okay, so I try this and I actually get one of the anchor sleeves in the brick. I take the next one out of the package and find that it was manufactured wrong and will require a 3/4 inch bit, or bigger, in order to fit it into the brick. It's nearly an 1/8 of an inch bigger than all of the other sleeves!
Finally, I call Ames corporate office and ask to speak to someone in the CEO's office. I get a woman who tells me that she is an Assistant to the President. I explain all of the difficulties I have had and express my frustration with the poor quality product. She glibbly asks what I think she can do about it. It's pretty obvious that she could care less. She tells me that it's a quality issue and that's not her area? I asked what her area is, just putting out bad products and scooping up cash? She finally wakes up and tells me that she is "offended." I told her that I was "offended" at having to buy and rebuy the bad product, wasting my time with misprinted instructions, and then trying to make poorly constructed product fit on my own. She suggested I not buy their product and disconnected. I then got the answering machine of the quality control manager, left a message, and have not yet received a return call.
The best advice that I can give anyone thinking of buying anything from Ames is to take the Assistant to the President's advice and don't do it. I will never buy anything from Ames/True Temper, and I suggest that you avoid doing so, too.
Update: It was later determined that the fasteners included with this product were metric, but the instructions stated that English tools were required. A followup call to Ames resulted in an apology and the offer of some very nice free tools. However, in spite of that, I won't be buying their products. Who needs the hassle of directions that are completely wrong?
Description of Ames True Temper 2391200A Decorative Bronze Wall Mount Hose Reel
Hose storage.Lawn & Landscaping Tools
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