Aquasana undercounter water filter system
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Tools and Hardware Reviews of Aquasana undercounter water filter system
Customer Review: Poor quality - short filter life
Summary: 1 Stars
Don't waste your money on this unit! Filters last for only 3 months (not the specified 6 months) before the water flow slows to a trickle. Aquasana blamed sediment in New York City water, but installing their pre-filter did not improve performance, and I have to change the prefilter every 2 weeks.
After a few months, the plastic housing blew apart. While Aquasana did replace it free, I had to spend time installing the new unit.
The faucet they supply is cheaply made. It's supposed to have a continuous flow when the handle is in the up position, but it no longer stays in that position. We have to use a rubber band to hold the faucet open for continuous flow.
The covers to the filter chambers tighten up between filter changings, so I have to use a socket wrench to loosen them to change the filter.
All-in-all, this filter has been an infuriating disappointment.
Customer Review: Too many problems
Summary: 1 Stars
Filters are much more difficult to install than I think they should be, unit consistently breaks or has a problem every few months. The white plastic filter housing has broken twice (see photo) and I've had to replace the faucet/dispenser at least once because it constantly dripped or even poured. I am now on hold to get another part since I am a "Water 4 Life" subscriber for about $100 year - which includes two filter changes and warranty. Eventually I will probably spend the time and money to get a better unit.
UPDATE 2008-11-29: After the water filter housing broke a third time, I requested that they send me another one for free which they did (no shipping charge) (I am a Water4Life customer). They seem to have redesigned this part so hopefully it will not break again.
Customer Review: Aquasana -ruin your kitchen for only 129.00
Summary: 1 Stars
This unit leaks. If you install it under your sink it will surely leak and ruin the cabinets. The management of Sun Water Systems will then only tell you that it is your fault, you have bad water, or some other ridiculous comment. In reality the plastic filter housing is cheap, the threads break, the O-ring is insufficient in size to seal the unit, and the actual water quality is questionable, as evidenced by the solid scale that builds up around the faucet and the water test that produced the same results from unfiltered city water as the filtered water from the under sink unit. Bad choice for us. We invested in a RO unit with a local service team, higher specs and a proven track record of reliability. We now have to replace our sink cabinet from the damage...Customer Review: Bad leaks over 3 years
Summary: 1 Stars
After three years, we have had it with Sun Water Systems (the maker of Aquasana). The problems are the same as those of numerous reviewers: The housing has broken and leaked six times in three years. The O rings don't fit properly. The plastic seems mis-molded. The faucet leaks.
For a while Sun Water Systems kept sending us free housings to replace the cracked ones. Then they said they had a new design to fix the problem; but the problem persists. Our water pressure is fine and we installed it carefully. Yet the housing keeps cracking--causing major leaks under the sink--and now Sun wants to charge us for replacing their poor engineering.
We'll switch to something better, even if it costs more.
Customer Review: Bad water filter system
Summary: 1 Stars
The water filter leaks and when you talk to their customer service about it they only suggest buying more filters or getting into a plan for continued use/buying of their product. If you get it to work the water tastes great but it is poorly designed and will break sooner than later. Their customer service is about selling more product and not helpful at all. I am stuck with new filters and a housing that gushes water from the bottom making it totally useless. Aquasana recommended new filters for the fix when they obviously knew it was a housing problem. This became evident when I contacted them the second time about the water filter continuing to leak.
I would highly recommend not buying this filter.