BISSELL Little Green ProHeat Turbo Carpet Cleaner, 1425B
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Our Price: $131.04 Availability: Usually ships in 1-2 business days Category: Home See more product details |
The brush on the turbo just isn't stiff enough. I think there should be a stiff brush for carpets that can take a beating and a softer one for upholstery. The stain I cleaned seems to have been partially removed but some parts look brighter and lighter than others--perhaps the cleaning solution has been improved. However, the heater doesn't do much. Bissell customer service claims the heater will add 25 degrees to the heat of the water/solution mix you add to the input container. Oddly enough the instruction book says you can leave unused solution in the container and ready to go but in talking to a customer representative I was told NOT to do that because the heater will only heat cold water to 25 degrees. They recommended I pour the solution in a different container and heat it in my microwave (but do not boil) and then pour it back into the Bissell input container. Furthermore they suggest you keep unused water/solution mixture in a jar and never in the Bissell container if you will not be using it immediately.
The reason I called customer service is that the second time I used the unit (within a few days of first use), the nozzle had clogged. Easily unclogged with a pin but I never had this happen with my old unit. Instructions say that if the unit doesn't spray the nozzle could be clogged but does not tell you how to unclog it. I got through to customer service right away but was thinking that if this was Sunday when they are closed I would not be able to resolve this issue immediately--best to have had those instructions in the manual.
I also notice that there has been no improvement to the way the tools attach to the hose part. They snap together much like a vaccuum but in time my old unit has become very hard to push the little button down to release the tool from the hose. I have resorted to using the back of a spoon or anything else I can think of to depress this little piece of plastic. I have tried petroleum jelly around the connections hoping it would make the release easier but that did not help. I am talking about an older unit but don't understand why the new one has no improvement in this area.
The suction on the Little Green Proheat is not great--even on my older unit I have wanted better suction power. I was using the turbo brush on a tightly woven garage carpet and could not understand why it just was not sucking up the dirty water. When I finally gave up on the job and took the machine to the kitchen sink to clean it up I discovered the turbo brush water intake area was clogged with dog hair even though I had thoroughly vaccuumed the area before using the Proheat. This is not a problem experienced with my older unit but then it doesn't have a turbo brush and the intake area of dirty water on the regular brush seems to have a larger opening. I guess I should have resumed the suctioning once I discovered the dog hair but by that time I was done with this whole thing and proceeded to empty the containers and clean the unit.
Cleaning the Proheat is no easy chore. A great improvement would be a completely detachable hose. Be sure that the hose end is hanging in your sink or you will have dirty water on the floor, countertop and maybe on you. I looked into the hose and saw clumps of wet dog hair so I ran water into the hose to see if I could flush it out. That worked but it also flushed out a lot of yucky stuff into the area formerly occupied by the bottom of the dirty water tank so that created another mess. There is also an area where I could see more guck but couldn't reach it--kept probing with my fingers and wishing this machine came apart and could be properly cleaned out since once the guck dries it might really be stuck in there. Many water flushings later I think I got most or all of clumped dog hair and guck out--not easy to lift the machine and shake it upside down over the sink. No matter how many paper towels I used, I could not get all the remaining sand out of the area where the base of the dirty water tank sits. After it dried overnight I was able to vaccuum up the remaining sand with another machine. More time was spent on cleaning the Proheat than using it.
Although this machine looks "cool" and it is nice to see the water levels in the tanks, you cannot stand those bottles up when they have liquid in them. This is minor but I had an occasion where I wanted to set the container down and didn't have it capped yet and that is not possible (phone rings at the worse times).
I expected Bissell to have made a much better product and I don't think there's much else currently on the market for quick spot cleaning of home carpets or car interiors. The idea of this machine is great--a useful product for many people but this machine needs better design, more suction power, perhaps real "steam", detachable hose, improved tool to hose connection and easier to clean would be on my want list.
Until improvements are made I will use my older model and take this new one back to the store.
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