BISSELL SpotBot Pet Hands-Free Compact Deep Cleaner, Blue Illusion, 1200A
by Bissell
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Product Details
Manufacturer: BissellBrand: Bissell
Edition: Kitchen
Model: 1200A
Color: blue
Publisher: Bissell
Studio: Bissell
Music Label: Bissell
Product features:
- Compact deep-cleaning machine for hands-free removal of stains from carpet and upholstery
- Automatic Smart System removes the guesswork from cleaning; spiral brushing action scrubs away spots and spills
- Two cleaning cycles for either surface or set-in stains
- Includes onboard tools for manually cleaning stairs, upholstery, and car interiors
- Measures 9-1/2 by 20 by 14 inches; 1-year limited warranty
Tools and Hardware Reviews of BISSELL SpotBot Pet Hands-Free Compact Deep Cleaner, Blue Illusion, 1200A
Customer Review: It does clean well, but leaks when in use and NOT in use!
Summary: 1 Stars
It pains me to have to give this product only 2 stars.
I originally bought the Pet Spot Bot in 2003 I believe (may have been 2004) at a Linens and Things. I loved the unit. It was a miracle come true for one who owned 7 cats at the time. The unit cleaned perfect, worked great and I had no complaints. Over the years our extremely hard water here (for those of you who know how to rate hardness, we are about 112 grains! YES for real. With the softener we have we end up with about 15, but that is still exceedingly hard) destroyed the unit. It was caked with buildup and clogging from the calcium and iron. It finally died in the spring and I decided I had to get another. I bought the next on Amazon. When it arrived I noted it had undergone a few changes. Namely it felt a lot cheaper and the unit look cheaper. The plastic was all thinner and more flexible and the containers were a lot thinner and I noted that the new units are made in China, unlike my original unit. I shrugged it off and decided that with the new unit I would ONLY use distilled water. The first use was good, and it cleaned very well. In fact it seemed to clean well each time, except not the unit was leaking from the bottom somewhere. So I exchanged it. The next unit did the same. It would clean well, but leave a good sized puddle behind, and God forbid you leave the cleaning fluid dispenser in the unit as it leaked ALL the liquid out in less than 24 hours. So I contacted Bissell about the problem and they said they never had this issue before. (I have a hard time believing that) They exchanged it for me again and I received the new unit a couple months ago. Initially it worked fine and no leaking, but every time I use it it leaks more and more. This morning I had to use it to clean up a spot where one of our (now 5) cats (who is ill right now) threw up on the carpet. It cleaned it very well, but when I lifted the unit up when it finished there was a 4 inch wet spot where the back of the unit sat. I used a rag and the unit itself to suck the liquid from the carpet. It has also been leaking when it sits in the utility room between uses, so now I take the cleaning fluid tank out of the unit and place it in the utility sink when not in use. I also clean out the waste tank every time I use it.
Generally it still works well, you simply need to clean up the pebbles it leaves behind.
Bissell, if you guys actually read the reviews here, how about fixing the new version of this unit? Why did you have to make it so cheaply now? If/when I find another brand unit that cleans well and does not leak, the Spot Bot will end up in the garbage. Till then, the benefits of it out weight the bad points.
---UPDATE FROM NOVEMBER 30th 2010---
Well, the replacement Bissell had given us is officially going back to them again for replacement! If you use the hose and manual mode, the unit decides it will empty the entire water/cleaner chamber out of the automatic nossle under the unit. The ENTIRE tank just empties into the carpet, leaving a huge soppiung wet area on the carpet! I am very angry with Bissell at this point. Speaking with them I explained how many complaints are on Amazon for a leaking issue and wanted to know why they do this. They avoided the question, so I reasked. They avoided it again, so I reasked. THey avoided it and I said "Please stop refusing to answer my question... A lot of Amazon Reviews claim the same issues. There is obviously a problem. Are you aware of the quantity of reviews and is there a known issue?" Finally she said "We know of no problems with this product. It functions well." What a load. Well, my 3rd unit will be replaced by them now. *sigh* If you are looking at this product to buy, carefully read the reviews and give it a lot of thought.
---UPDATE FROM January 17th 2011---
I received the replacement in late December, but had not had a chance to use it till this weekend. This time they did not send me a new one, but a referbished unit. Okay, I suppose I could live with that, but thought the original purchase was 6 months ago, we have spent the entire time fighting eith broken units. The issye I had was that they sent me a referbished Green Unit, not the Pet. Beyond that, the referbished unit was also broken. The ONLY button on the unit that works is the "manual start" button! So I called them again this morning and this time requested to speak to a manager. When I questioned why I received a referbished unit I was told that it is policy if the unit was bought over 3 months ago. I explained that the original was bout, then 2 months later they had to send a new unit to replace it and then 2.5 months later this unit. I was told it is 3 months from the "original purchase date". I explained I have yet to get more than a few uses out of it and I wanted a NEW unit. They decided to do this for me. I then asked why I recieved the "Green" machine not the Pet and I was told that they are actually the same unit, just a different color and wording on the unit. (What the hell? So bissell charges MORE for the same unit if you get the 'Pet' unit???)
So now I wait for the shipping tags again so I can send in this "green" unit and get a NEW Pet unit (which by admission is the same as the Green except for the name and color). Once I get it I'll add to this review again.
March 22 2011
I have had the NEW replacement unit for 2 months now. THey have done a complete overhaul on the unit and it is different in shape and size now. I like the new look more. It worked great through 12 cleanings. Today our senior cat has a problem and I had to do a lot of cleaning on the carpet. After 7 continuous cleanings this morning, the unit made an odd "pop" sound and no more suction. If you turn it off and then back on you get suction again, but after 20 to 45 seconds it makes a "pop" sound and loses all suction.
That is it. I have had it with the Bissell SpotBot. The original unit from 8 or 9 years ago was great and well build and worked like a champ. The new and cheaper made units are just not worth it. I'll call Bissell again in a few days and get ANOTHER replacement, but I'll sell it on eBay right away. I need to find a DIFFERENT manufacturer who makes a hand held cleaner or unit like the SpotBot now. I have given up.
More BISSELL SpotBot Pet Hands-Free Compact Deep Cleaner, Blue Illusion, 1200A Customer Reviews:
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Description of BISSELL SpotBot Pet Hands-Free Compact Deep Cleaner, Blue Illusion, 1200A
BISSELL SpotBot Pet Handsfree Compact Deep Cleaner-1200A. Revolutionary spot cleaner give you the freedom to WalkAwayż while it does the work for you. Handsfree Cleaning, set SpotBot® Pet on the spot or stain,hit start and WalkWayż-SpotBot Pet does the work for you. Manual Spot cleaning and unique spiral brushing removes pet stains and odors for good.The Bissell SpotBot Pet might actually be a dog or cat owner's best friend. Puppy training "accidents," spit-up hairballs, the occasional half-eaten chicken carcass: with pets in the house, cleaning challenges come with the territory. Some of the worst mishaps happen when there's no one around, creating set-in stains that resist the most stubborn scrubbing with a sponge or rag. This pet-friendly compact deep cleaner does all its work hands free, meaning users can fold laundry, wash dishes, even walk the carcass-scatterer while the mess gets cleaned up. To use, clear away excess debris and place the cleaner over the spot. Once engaged, the SpotBot Pet's unique Automatic Smart System measures just the right amount of cleaner and water and sprays it onto the cleaning area. Next, the machine's spiral brushing action scrubs away spots and odors, while its heavy-duty suction draws up both water and stains. Users can choose one of one of two pre-programmed settings, a three-minute cycle for fresh or surface dirt or longer for set-in stains. A beep announces when the cycle is finished, and the pause/resume function puts the cleaning process on hold if need be. The SpotBot Pet can also be used in manual mode on upholstery, stairs, or car interiors, using a vacuum flex hose and three-inch Tough Stain Brush. Also included are 8 ounces of Bissell's specially formulated pet odor and spot remover, as well as a 16-ounce bottle of Oxy Gen2, a multi-purpose oxygen booster for tough stains like red wine, coffee, and fruit juice. Equipped with a 32-ounce cleaning tank and 16-inch power cord, the SpotBot Pet measures a compact 9-1/2 by 20 by 14 inches and is covered by a one-year limited warranty. --Mary Park
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