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Black & Decker PSV1800 18-Volt Cordless Pivoting Floor Vacuum Cleaner by Black and Decker
Product DetailsManufacturer: Black and Decker Brand: Black & Decker Edition: Kitchen Model: PSV1800 Color: black Publisher: Black and Decker Studio: Black and Decker Music Label: Black and Decker Product features: - Cordless 18-volt floor vacuum cleaner with exclusive pivoting action
- Motorized on/off brush roll; side-suction vents
- Cyclonic action for long-lasting suction power; 3-stage filter; bagless dirt canister
- Folds in half for compact charging and storage; charging stand included
- Measures approximately 10-4/5 by 7 by 52 inches; 2-year warranty
Tools and Hardware Reviews of Black & Decker PSV1800 18-Volt Cordless Pivoting Floor Vacuum CleanerCustomer Review: Love/Hate ....Vacuum/Customer Service Summary: 2 Stars
You just have to learn to love this vacuum. Here's the way I break it down:
pros: Light weight. Strong battery. Good suction. Two switches for floors/carpet--does a good job on both, including pet hair. Fits into charger flawlessly with zero fumbling. Solid feel. Used this to replace my frequent purchase of a Shark vacuum. I tolerated poor battery life, and fall-apart construction, and non-existent customer service in the Shark.
cons: It won't stand up alone out of the charger. Emptying the dirt cup is awkward...you have to balance the center round part of vacuum over trash and "dig it out." (I use a wood paint stirrer) You have to fold up the vacuum with the head up to place in charger.
Still, I'd buy one again in a flash. The pros far outweigh the cons!
Addendum: September 11, 2009 Shortly after posting the above positive review, I went to use the vacuum and it was completely dead. Charger not working, but vacuum also dead when there should have been charge left. I called B & D, which to their credit have English-speaking Customer Service located in this country. They sent me a new charger cord (in a four foot box!??) But the vacuum is still dead. I had been told they would replace the vacuum if charger did not work. Well, after MUCH argument and me pushing back...asking for supervisor, etc., now they say they will replace it but I have to take it to service center. This episode is less than 2 months after I bought it. After this, I'd say you can find a better vacuum. I'd probably buy Shark (unless there is a better one) and consider it disposable.
Addendum: December 2009. Follow-up on service problem. B & D required that I return the vacuum to them. They did not pay for return shipping. This is very heavy and would be quite expensive to ship. I was able to locate an authorized center but had to drive about 45 minutes there. I live near a fairly large city. B & D told me the service center would mail the new vacuum to me. Of course it would have cost this small business a lot to ship. Evident as they personally delivered it. Now that I have the new vacuum it does work well. It does not replace my Dyson, but is good for quick clean-up. But consider this a disposable vacuum, without warranty. Also, the more I use it the more I notice that gunk gets around the small pivot wheels causing problems. I have to cut the gunk and wedge it out with pliers. Vacuum pretty good. Customer Service deplorable. Down-rating the vacuum because of that. Would I purchase this again? Maybe. But I'd absolutely try for Walmart and SAVE THE RECEIPT for entire warranty period.
Description of Black & Decker PSV1800 18-Volt Cordless Pivoting Floor Vacuum CleanerWith 18 Volts of power, the Black & Decker PSV1800 Pivot Floor Vac has the performance of a corded vac that allows it to tackle tough messes around the home. It's exclusive pivoting action provides easy reach when cleaning under furniture, and on/off motorized brush roll allows its use on carpets and hard surfaces while an innovative side suction system permits edge cleaning along baseboards and walls. Cyclonic action and 3-stage filtration system keeps the filter clean so suction power stays strong and air exhaust stays clean. The bagless dirt canister allows for easy, no-mess emptying. The PSV1800 folds in half for compact charging and storage. The PSV1800 is cordless and lightweight for grab and go convenience.
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