Child Locator By Brickhouse Security with Distance Alert (As Featured in the ...
by BrickHouse Security
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Tools and Hardware Reviews of Child Locator By Brickhouse Security with Distance Alert (As Featured in the ...
Customer Review: I've been ripped off !!! SCAMMED ! They won't refund my money!!
Summary: 1 Stars
What a piece of Junk, Performs so poorly that it's useless.
Watch out for their 5 DAY return policy. !!!! It will easily take you that long to figure out that the unit is junk.
Buy the one made by ION-Kids, works much better.
Here's an excerpt from the letter I sent to my credit card company...
The reason I wanted to return the product in the first place is that it just works very poorly. They claim it works up to 600 feet but I found it be unreliable not even 100 feet away. The unit operates very slowly, a series of beeps that you have to listen to, trying to distinguish a change in tone as you spin around. Well I tried this outside and you have to spin very slowly, and with the tag only 60 feet away, it was hard to discern in which direction was true, even when I KNEW where the tag was. They also market this product in a deceptive manner. The display has three lines radiating out which suggests that they give you some kind of directional information but they don't. There's no need for three lines, they all behave the same, they just grow and shrink according to the signal strength. I also noticed that as I'm spinning around trying to find out which direction to head, when my body is positioned between the tag and the locator, the signal drops off. This is when I know where the tag is, if the child's location is indeed unknown, this loss of signal only adds to the confusion.
The net result is that at no more than 60 feet away, in the clear open, the unit is barely capable of discerning direction. The LCD display is dim and hard to read even on an overcast day, and probably near impossible on a sunny day. These can't be all defects with this particular unit, but more likely just an overall poor design. This is why I wanted to return it. I have since done some research to learn that many people have the same complaint.
I have since then bought a different unit from Ion-Kids, for roughly the same price. The unit does exactly what one would expect a child locator to do; tell you in which direction your child is located. The unit actually shows on the display in a 360 degree display exactly which direction to head in. The tag is also waterproof. Not like the Brickhouse tag where for an extra $10 they sell you this silly little silicone cover which does nothing except maybe protect it from the occasional rain drop
Customer Review: Very disappointed
Summary: 1 Stars
I bought this for an upcoming trip to Disney. After testing it out at home, my husband and I decided to return it. When purchasing this product the sales agent told me that I could specify the distance (number of feet) that I would want before it would alert me. This is not entirely true, you can only specify Near, Medium and Far. In testing the Near setting, we found that is about a 50 foot distance - which is a lot farther then I would like. Fifty feet would be great if I was in an empty park (like the commerical) but in a crowded place - 50 feet is way too far. Additionally the alarm is not as loud as expected. I was told (again by the sales agent) that the alarm on the tag is VERY loud and that alone would probably cause the kidnapper to back away from the child. This again is not completely true. Maybe in a place where no one else is around or everyone is quiet you would hear the tag, but definitely not in a crowded place. As far as the return policy - the customer service is very slow. You only have 5 days to return the item. I called and was put on hold after telling the agent that I wanted a refund. I had to call back only to be told that I need to submit a request online and she would send me a link. This product is completely overpriced - it should be more like $100 not $189. Would not recommend this to anyone.Customer Review: The Brickhouse Locator does not work as advertised!
Summary: 1 Stars
I bought the Brickhouse Child Locator to use on my cats. The first time I tried it, I found that it DID NOT track them unless they were already in line of site. When outside, I was in the front yard and my cat was in the back yard, but the Locator could not tell me which direction to go to find him. I then went thru Brickhouse's complicated process to get a Return Authorization Number and returned the unit, but still not within their 5 day window, so I asked for an exchange. There is no place to specify what you want in exchange, so I put a separate note in the box with the original unit. Weeks later, I got another Locator. I called Customer Service and was told I would have to PAY to return the second Locator, then BUY the item I wanted in "exchange," before they would issue me a credit for my original purchase. Instead, I REFUSED the 2nd Locator and sent it back at their expense with another note re the item I wanted. Last week, I received an email saying ANOTHER Locator was being shipped to me. I explained that I wanted the other item in exchange. NOW their Customer Service Manager (Tom Duffy) says that the original Locator I returned had water damage, so they're returning it to me! I WOULD NEVER RECOMMEND DOING BUSINESS WITH THIS COMPANY. THEY HAVE NO IDEA WHAT CUSTOMER SERVICE IS, LET ALONE "GOOD" CUSTOMER SERVICE!Customer Review: Better Than Nothing
Summary: 3 Stars
We have a 7 year old autistic boy who has no fear in wandering off. We needed something. We also needed something we could put on him that he can't get off. We bought the locator and the wrist bands. The bands stay on good and must be somewhat comfortable because he never tried to remove it. It hasn't gotten wet so no comment on its ability to repell water. The N, M, F ranges are not clear and I would agree that the N is way to far than you would expect. We used this the first night we got it and it did alarm us when he went to another room. Metal objects such as siding will block the signal and set it off premature but, that's not a bad thing. The alert function is ok and does have vibration. The locate feature we have not had to use really but, I'm not sure how well it will work. This certainly will not be the only thing we rely on but it will help. The tags seem ok but the handheld unit is a bit light. I expected it to be a bit more beefy. Do not drop this thing. I can see it shattering on impact. We needed something for a kid that doesn't understand, care, or want something like this on him. It's better than nothing.Customer Review: Good idea, but bad quality
Summary: 1 Stars
Personally, I still think the idea of this product is good. I, as a parent, need a product that can track my toddlers especially when we are on vacation. Unfortunately, the quality of this product is really bad.
First, when i received this product, one of the tag was not working. After a week, a second tag was broken also. So I left with 2 working tags only.
Second, I have 2 kids so I put one tag each. The tracker was beeping every 1 minute eventough my kids were within the range. I changed the range from N(ear), to M(edium), to F(ar) but it was still beeping. It stopped beeping when I use one tag only and de-activate the other. But hey, I have 2 kids.
To be fair, it was easy for me to track my kid (only one kid) using this product.
Fortunately, I bought it from Amazon and I can still returned it after several weeks. Thank you Amazon.