Customer Reviews for Brita 42633 Faucet Filtration System, Black/Chrome

Brita 42633 Faucet Filtration System, Black/Chrome
by Brita

Brita 42633 Faucet Filtration System, Black/Chrome List Price: $29.99
Our Price: $17.93
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Tools and Hardware Reviews of Brita 42633 Faucet Filtration System, Black/Chrome

Customer Review: Cheap Construction
Summary: 1 Stars

They really need to use metal adapters and threads on the unit. After a couple uses, I would turn on the filter and the whole thing would fall right off the faucet. I guess I have high water pressure because the plastic threads were striped. No...I did not tighten it with a wrench. I went through 2 units before I gave up and bought a Pur system. Pur uses metal.

Followup. I just got an e-mail from Brita. They were shocked this happened and said they would not expect something like that to happen. Then they said the would send me metal adapters. What? If you are so shocked and this is unexpected...why do you have metal replacement adapters to send out? This sounds like a known issue to me, and they only send metal adapters if you complain.

So...I got the Pur filter and was not happy with the taste. I researched here and decided to try Culligan. Wow, what a difference. Less expensive, superior quality and taste. Check out Culligan.

Customer Review: DO NOT BUY THIS PIECE OF GARBAGE
Summary: 1 Stars

I see a lot of previous reviews from other people who got sucked into this product. It's the biggest waste of $30 I have ever spent. It leaks, sprays water all over my kitchen, and if I, heaven forbid, turn the water on past low, it will just fall off. I know the initial assumption is "operator error", but I assure you, as an engineer who works for a consumer products company, I have installed the thing correctly. I have the most standard faucet you could find, and it leaks everywhere. When I contacted Brita about the poor quality of their product, they ignored me and never responded. And you better hope you never have to move. I am moving right now, and the little plastic adapter literally disintegrated in the faucet head and is stuck there. When I tried to remove it, the plastic just kept snapping off until now it is embedded into the faucet, which will probably now need to be replaced because of it. DO NOT BUY BRITA and DO NOT BOTHER WITH THIS PRODUCT!

Customer Review: Better than Pur
Summary: 5 Stars

I've used a Pur faucet filter before, and found it much more difficult to install, bulkier, and less reliable (it sprung leaks again and again). This Brita was no hassle to attach, once I managed to remove my faucet's aerator. The chrome look is attractive, and the water tastes great. I use this to make tea every day.

Others have complained about the filters not lasting as long as advertised. Yes and no. I've found that when the light turns amber, you can remove the cartridge, shake it, and then replace it to get several more weeks of green light. In other words, the problem isn't so much with the filters as with the feedback system. If you're using this for about a gallon of water per day, I'd expect each filter to last 3-4 months. Two replacement filters cost about as much as the system itself, so keep that in mind when you make the investment.

Customer Review: Still can't use this filter yet
Summary: 3 Stars

I bought this filter on June 3, 2008. Today's date is 7/24/08 and I still have not received the attachment piece I need to use this product. I was very excited to purchase this item as I figured we would save quite a bit of money not buying bottled water. Imagine my disappointment when I was unable to attach siad filter because the threads on my faucet were on the wrong side. The insert in the package states I should call their 1-800-number. I did and was prompted to leave a message and that I would receive my piece in 4-6 weeks. Are you kidding me? So today I called the 1-800 number on the box. After relaying my information I was told they do not check the messages and "they are behind". So I asked how often they checked and I wa stold, "I don't know". Her name was Abby. Really helpful gal. So perhaps I will receive the piece in a few days I was told. Awesome. So if I ever get to ise this filter, I will review it. The customer service stinks.

Customer Review: why not INCLUDE the right adapters to begin with?
Summary: 3 Stars

I bought a Brita faucet water filtration system. I struggled to installed it with the included plastic adapters, but it would pop off. So I called the Brita customer service(1-800-24-BRITA) and they said they would send me out the non-plastic faucet adapters and that should fix the problem. OK great...I get the nice metal adapters and I get it installed. Every so often it would pop off, we would reattach it until one day when it would not reattach. So I called Brita customer service(1-800-24-BRITA). They said the threads were probably stripped due to trying to install it with the plastic adapters which had come with the unit.They sent me out a whole new unit, with a new filter. Why not just include the nice metal adapters to begin with? Think of how many people give up on this product without calling customer service(1-800-24-BRITA)...not good for the brand name and bad for the landfills.
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