Chamberlain WD962KD Premium Whisper Drive 3/4-Horsepower Garage Door Opener with Standby Power
by Chamberlain
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List Price: Our Price: $263.90 You Save: $5.10 (2%) Availability: Usually ships in 24 hours Category: Tools See more product details |
Product Details
Manufacturer: ChamberlainModel: WD962KD
Product features:
- 3/4 HP DC belt drive system for the ultimate in quiet performance
- Belt is built like a steel-belted tire, reinforced with flexible steel cords
- EveryCharge Standby Power System ensures operation even when your power fails
- Includes quick install rail
- This item is not for sale in Catalina Island
Tools and Hardware Reviews of Chamberlain WD962KD Premium Whisper Drive 3/4-Horsepower Garage Door Opener with Standby Power
Customer Review: Make Sure It's Not Defective
Summary: 3 Stars
Purchased this unit at Lowes this past Saturday. It was cheaper than Amazon. Had Lowes install it with their third party installers. The installation crew came out yesterday and installed the thing. Wife tested it after installation. In one test unit refused to close the garage door. Wife thought nothing of it. I arrive last evening. Park SUV in garage. Use wall mounted console to shut garage door. Unit would not close the door. Lots of ticking and light flashing. After a number of tries, I got the manual to troubleshoot. I've installed three units over the past 25 years: 1 Sears, 2 Genies. Typically when the thing will not close garage door, it's a problem with the safety sensors being out of adjustment. You loosen the screws, joggle one or both sensors until lights are on in each, tighten the screws, and door goes down.
Tried joggling the sensors. Door would not go down. Moved car out of garage. Door went down down. Brought car back in garage. Door would not go down. WTF?? Ok enough of this, called Chamberlain support line. After 30 - 45 minute wait finally got a human. She had me go through a series of tests -- including pulling car out of garage and driving it back in --which were pretty much what I did prior to calling. She finally said this was strange. Asked if sun or sun's reflection was hitting sensors. No because house has a southern exposure. There was no sunlight in the darkened garage.
She put me on hold for 10 - 15 minutes. Asked then to disconnect sensors and lay on the ground. WTF? But did it to no avail. After reconnecting sensors. Door would go down 50% of time. Other times it would not -- but a lot of ticking and flashing lights would entertain me. Asked how many times the button light on the power unit flashed we repeatedly indicated four. Technician finally said we need to do more tests, after 1.5 hours of tests. I indicated no, please direct me to your manager. Another 10 minutes of holding. Supervisor comes on. I indicate I have no confidence in unit and want Chamberlain to replace unit and have it installed. Supervisor said that is not their policy. After 10 more minutes of discussion the best they would do is overnight a new set of sensors. Who would pay for the installation of sensors, I ask. I'm already out almost $400 for the unit and installation of something that does not work. Supervisor says to contain Lowes.
I call Lowes this morning. Repeat my tale and ask if they would pay for the installation of the senors. No. Well can 3rd party installer bill Chamberlain. No. Can 3rd party installer bill Lowes? No, Lowes asks who would they bill? Can Lowes call the Chamberlain supervisor and ask if Lowes can bill Chamberlain? Lowes asks for number as I did yesterday when speaking with Supervisor. Supervisor would not give out the number instead indicating I should call support line and go through the interactive voice response menus again. The Chamberlain IVR is especially long and slow. I provide Lowes with the IVR sequence provided by the supervisor.
I'm waiting for Lowes to call back. My expectation is I will have to pay for the installation. (Back and leg problems prevent me from getting on a ladder any more or I would install the things when they arrive.) Maybe the new sensors will fix problem. Maybe not.
Sorry for the length of this narrative. I guess the moral of the story is to be absolutely certain that Chamberlain product works before it is installed by Lowes 3rd party installers.
One caveat. Chamberlain's support people were each polite with no language problems. Support group is in Arizona. But despite that the consumer, me, is stuck as usual.
Update. Chamberlain told Lowes they would foot the expense of installing the new sensors. Chamberlain would reimburse Lowes. Initially Lowes stated that had to wait until they received the paperwork. That would be a minimum of two weeks.
Two days later Lowes called and indicated their manager had approved the installation. I got the sensors overnight from Chamberlain. Lowes called and the installers are due out on Thursday.
Chamberlain and Lowes are commended for their follow through and customer support.
I changed the number of stars to 3 from 1.
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Description of Chamberlain WD962KD Premium Whisper Drive 3/4-Horsepower Garage Door Opener with Standby Power
Works even when power goes out operates the garage door opener for 20 cycles within a 24-hour period safety & security continues to operate during power failure features smooth start & smooth stop 3/4 hps(r) dc belt drive system belt is reinforced with flexible steel cords auto force-sensing technology adjusts forces to temperature fluctuations floor height & door track movement enclosed gear case provides continuous lubrication & protection for longer life & smoother operation 60 second quick-install rail system
- 3/4 HP DC belt drive system for the ultimate in quiet performance
- Belt is built like a steel-belted tire, reinforced with flexible steel cords
- EveryCharge Standby Power System ensures operation even when your power fails
- Includes quick install rail
- This item is not for sale in Catalina Island
Capable of operation during a power outage, the Chamberlain WD962KD Premium Whisper Drive Plus with EverCharge Standby Power System provides dependable, smooth performance year after year. Compatible with HomeLink, an in-vehicle remote control system, this convenient opener boasts advanced safety, security, and monitoring features, whisper-quiet opening and closing, and durable construction. As soon as you take the WD962KD out of its packaging, you'll wonder how you ever lived without it.
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 by projecting an invisible light across garage door opening. |
 are HomeLink compatible. |
Thanks to Chamberlain's exclusive Motor Vibration Isolation System (MVIS)--which eliminates powerhead vibration for reduced noise--the WD962KD provides the ultimate in quiet performance. No more grating, squeaking, grinding, or jarring mechanical noises every time your garage door is opened or closed.
Compatible with HomeLink, an in-vehicle remote-control system, and winner of the Good Housekeeping Seal of Approval, the WD962KD is built to last. Its 3/4-horsepower motor offers steady operation and easy lifting year after year, while the enclosed gear case provides lubrication and protection for long life and smooth movement. Additionally, rugged steel construction guards against damaging wear and tear and the effects of temperature changes.
Fast, Easy Installation in Just 60 Seconds
Quick and easy to install, this system arrives with three railing sections that assemble into one long piece. Clear, easy-to-read instructions guide you through the process step by step--in just one minute you'll have a completely assembled unit.
For added convenience, the WD962KD has a light that delivers 200 watts and has an adjustable time delay so you can enjoy illumination when you need it. It also comes with two three-button remote controls and a keyless entry pad for those times when your remote is not easily accessible.
Advanced Safety and Security Features Protect Against Accidents and Theft
The WD962KD is equipped with safety features that protect users from accidental closings, as well as from break-ins and theft. The included protector system features safety sensors with Rapid-Snap brackets that project an invisible light beam across the door opening and automatically reverse the door if anything interrupts the beam while the door is descending.
For added peace of mind, sensing technology will stop the door from closing if contact is made with a person or object and opener lights will turn on automatically if the infrared beam is broken.
To guard against unauthorized entry or use of your code, Security+ anti-burglary technology sends a new code every time you use your remote control. An added bonus, PosiLock theft protection ensures that once the door is closed, it stays locked.
The WD962KD motor is backed by a lifetime warranty; the belt is backed by a 10-year warranty.
What's in the Box
WD962KD with 3/4-horsepower motor and belt; two remote controls; soft-glow wall control; assembly instructions; and keyless entry pad.
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