Culligan US-EZ-4 EZ-Change Level-4 Under-Sink Drinking Water System
by Culligan
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Tools and Hardware Reviews of Culligan US-EZ-4 EZ-Change Level-4 Under-Sink Drinking Water System
Customer Review: Good Unit with One Big Weakness
Summary: 2 Stars
I agree with what others have said, it's very solid unit and my rating would be much higher if not for the ridiculous way this unit is plumbed. It's designed with "quick-connect" fittings at the inlet and outlet that accept 1/4" tubing. Sounds wonderful. The problem is the fittings are not 'quick' to use and they don't 'connect' - they leak. The instruction manual warns you to ensure the lines go in straight to avoid leaks, but even with a lot of exertion you wind up with a wimpy connection. The quick-connect fitting is really a small plastic nipple with metal barbs embedded in it - the theory is you shove the plastic tubing in hard and the nipples grab the tubing with the metal barbs, pressing the tubing against a rubber seal within the body of the housing. Great plan - doesn't work very well. After a lot of tweaking, I got one side to seal okay, the other side simply would not seal and kept dripping; but even the side that wasn't leaking didn't inspire confidence. This ruins what is otherwise a very good design. Why Culligan/Pentex chose this goofy solution I can't say, but it results in a system you can't be confident will be leakfree. It they would have simply put threaded fittings in the body of this unit it would be a wonderful product (other Culligan filters have threaded bodies), but the way it is now I would not recommend anyone buying it. Since I'm stuck with it, I'm going to remove the "quick-disconnect" fittings and epoxy my own fittings to the body.Customer Review: Great tasting water, BUT LEAKS FROM THE NIPPLES!
Summary: 1 Stars
Update:
The Culligan is leaking .5 gallon of water everyday. For now we have been using a baking pan under the water filter to keep it from leaking all over the cabinets (until we find a replacement). THIS IS A DISASTER! And I tried to call Culligan- the first time I left a message- no callback from technical support. Second time I called, kept me holding, then asked me to leave a message again, without speaking with anyone. BUYER BEWARE!
It is exactly as the title states.
We installed it in Dec 09, didn't even use any of it in the winter time as we boiled water cause it was so cold... started using it all the time in May-August 2010, and we just checked it (today is Aug 6)and the undersink cabinet had water all over.
It seems that the o rings on the nipples don't do anything. I'm assuming that whenever you turn on the faucet and it activates, the water that is pumping up, spills out of the nipples as well.
It's too bad because the water tastes great and following earlier users' advice, we had purchased the Watts 116023 Standard Faucet, Chrome from Amazon and it worked wonderfully- no frills. We called the Culligan headquarters but- surprise!, no one picked up, I left a message and we will know soon if they can do anything, though I doubt it- it's been a year. Anyone have a better recommendation for undersink water filtration????
Customer Review: Extremely Poor Quality Fixture
Summary: 2 Stars
I bought 3 of these systems, one for my primary residence, one for my secondary and another for a family member. I am very handy and installation steps were easy. When I installed the first faucet the plastic stem broke while I was finger tightening the nut that secures it to the sink. I returned the broken one right away and Amazon gave me a replacement. I did sucessfully install one of the other faucets after being very cautious, not cause stress on the plastic stem. However, when I was able to install the other two,the same thing happened (valve stem broke while finger tightening) with the the remaining installations. The successfull install worked well and we really liked it until after 4-6 months of use. One night just before going to bed, the stem on the faucet spontaneously broke and we luckily detected it before going to bed. Water went everywhere, behind cabinetry and into the lower level of our house. We spent hours cleaning up the water. I am extremely frustrated and hope that Culligan will stand behind their product. Culligan should not sell this system with such an inferior fixture. I would have purchased another system at a higher price if I knew this would happen. Since several months have passed I can't rerurn these to Amazon and now I am the owner of three inoperable Cullligan systems!Customer Review: Good alternative to bottled water
Summary: 4 Stars
The installation: Just like everyone says on the reviews, the parts are cheap and are made of plastic. You have to be very careful not to overtighten and strip the threads. It's a simple set-up. Main water line patches through the to the filter, and another line goes out to the newly installed faucet. It did leak on me because I didn't screw everything tight enough because I was afraid of stripping it.
As with every kind of water installation, you have to keep a check on it for 24hrs to ensure no leaks. What I did was put a bucket to catch any water and a paper towel above the bucket to see where the water was leaking from. After I made the fixes, it has never leaked since. It's been over 8 months.
The water & taste: I can definitely tell a difference in the taste of the water. I live around farm area. Because it so easily available, I drink a lot more water too. The water flow is slow though. Filling a 32 oz bottle takes about a 50 seconds.
Warning: If you don't have a predrilled hole, you will need a diamond head drill bit (cost around $15 at Lowes) if you have a cast iron sink. It's a pain in the butt and takes a long time. It's worth it once it's done.
Overall, I recommend this filter especially if you have a predrilled hole.
Customer Review: undercounter water filter
Summary: 1 Stars
I ordered the Culligan water filter because I wanted a brand name and to be sure there would be replacement filter cartridges.
The faucet that comes with the filter system is a piece of plastic junk. During installation, while hand tightening the faucet it snapped.
When I called the 800 service number the man that took the call was not "nasty" nor was he friendly or over helpful. I told him I needed a new faucet as I was in the process of installation and he said simply that he would put in a servive notice and a new one would be shipped.
I asked if it could be rushed and he said it would take 3 to 5 business days to process and then be shipped.
I called another supplier and ordered an "all metal" faucet for $15. I received the metal faucet in 3 days and was in business. 2 weeks after my call to Culligan the new "piece of junk" plastic replacement faucet arrived in the mail. I tossed it in the garbage along with the original "piece of junk" faucet.
I am disappointed in Culligan and have even considered eating the entire investment and purchasing a different filter systed so I do not have to rely on Culligan for replacement cartridges.