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Tools and Hardware Reviews of ETQ TG32P12 4,000 Watt 7 HP 207cc 4-Cycle OHV Gas Powered Portable GeneratorCustomer Review: Poor Quality and Customer Service Summary: 2 Stars
Yes it is less expensive and yes it may have free shipping, but you get what you pay for. I went through the instructions to prepare it (note: some of the insturctions did not apply and were for another model). The unit started-up right away but ran very rough. I looked for the choke and could not locate it. Pictures and diagrams did not help. Upon further inspection, I discovered the air cleaner assembly was broken in several places (including the choke). There were no parts in the box, so it looks like it was put together this way. I know the world is not perfect so I called customer service looking for replacement parts. Their customer service is poor. They did not apologize for the problem, they kept asking me if it is under warranty. I emailed them pictures of the damaged part and all they sent was a foam filter. This took two weeks. I called back again to complain about this, and was told it will take another two weeks to get the correct part. It was pointless to send them pictures of the damaged part. They do not respond to queries about when the parts will be received. Having this experience, I would move on to another manufacturer.
Customer Review: Already Saved Us Once Summary: 5 Stars
We encountered an extended power outage due to the 30" snow storm in February which caused our sump pump to fail and our basement to flood. The resulting damage and repairs easiliy exceeded $25K. We immediately ordered this generator to power our sump pump during power outages. The price was excellent for a generator capable of 3,000 watts continuous. The generator arrived in great condition, assembled in just about 20 minutes, and started without an issue. We've already used it twice, once for maybe an hour. But last night, we had a 7 hour outage. Without the generator, our basement would have flooded again. We ran the generator for 7 hours, and used maybe 1/4 tank of gas. The generator has started reliably every time, and has run smoothly. I am extremely satisfied with this purchase and I am thinking about buying another. I try to start it up once every week, and I changed the oil for the first time after this outage, which was very easy. The unit is relatively quiet and easy to move. Very easy to operate and maintain. Not a single complaint that I can think of, given the price, quality and performance.
Customer Review: What a Deal!! Summary: 5 Stars
I looked at every kind of generator available. I knew I didn't have the money for a Honda but I still wanted something I could rely on. After reading the great reviews for this Eastern Tools model I decided to take a chance. The price was definitely right for me. The price has since jumped up a little but I still may buy a second one. The box it came it was beat up a little but the generator showed no damage at all..absolutely beautiful. As many others have mentioned, the pull start rope is totally mounted in the wrong place. My dad and I came up with a simple fix. We just drilled a hole in the front panel and put in a smooth metal grommet. Now the pull handle rests against the front panel and pull very smoothly..not requiring that weird angle of pull it would have required. It looks great..as if it came that way from the factory. The engine runs very smooth and isn't as loud as I thought it would be. We have only run a high output shop fan and some shop lights off of it so far with no surging at all. I am very happy with this generator and will probably buy another. Even at the new higher price it is well worth it.
Customer Review: NICE FOR THE PRICE Summary: 5 Stars
PURCHASED IN JAN 08 AFTER A MAJOR POWER OUTAGE, GENS WERE EPA AND CARB CERT AT THE TIME (196 CC ENGINE), NOT SURE WHY NO LONGER CARB CERT. GENERATOR ARRIVED IN GOOD CONDITION, AS MENTIONED BY OTHERS SOME NUTS AND BOLTS FOR WHEELS AND HANDLE WERE LOOSE IN BOX, ALL WERE THERE THOUGH. PUT IN OIL AND GAS, DIDNT INITIALLY START, FORGOT CHOKE, I'VE SINCE FORGOTTEN SEVERAL TIMES AND THE ENGINE WILL NOT START WITHOUT THE CHOKE! WITH CHOKE AND GAS ON, EASILY STARTS 1ST OR 2ND PULL. PUTS OUT STEADY VOLTAGE 118-121 @ 60-62HZ LOAD OR NO LOAD! SEEMS WELL MADE, ALL PIECES ARE WELL FINISHED AND ASSEMBLED. RECENTLY NOTICED THE AIR CLEANER WAS CRACKED ON CARB SIDE, PROBABLY DURING SHPMNT. CALLED ETQ CUST SERV, FAXED RECEIPT AND TOLD PART WOULD ARRIVE 2 WKS, ONE WEEK WAS PART RECIEVED. REPLACEMENT PART WAS APPARENTLY TAKEN FROM ANOTHER GEN BUT WAS GOOD AS NEW. AS A BONUS CUST SERVICE IS IN USA, SIMPLE, COURTEOUS AND PROMPT. HAVE ONLY USED GENERATOR SO FAR TO BREAK IN ENGINE AND FOR ABOUT A 1 HR OUTAGE, WINTER IS COMING AND EXPECT MORE USE. FOR THE PRICE W/FREE SHPG CANT GO WRONG, ONLY UNKNOWN IS LONGTERM DURABILTY.
Customer Review: BEST DEAL GOING ! Summary: 5 Stars
I PURCHASED THE GT4000 GENERATOR. ( THE 6 MOS. NO INTEREST / NO PAYMENTS WITH A STORE CARD WAS ATTRACTIVE TO ME ).( IT'S CHRISTMAS TIME )! . .
I SHOPPED QUITE EXTENSIVELY PRIOR TO BUYING. . . I RELIED PRETTY MUCH ON THE REVIEWS HERE. . . THE PRICE FOR THE WATTAGE OUTPUT IS UNBEATABLE. . . ACTUALLY, THE LOW PRICE MADE ME A LITTLE LEARY. . . BUT, I RECIEVED IT JUST AS IT CAME OUT OF THE FACTORY, IN PERFECT SHAPE. . . NOT A SCRATCH OR DENT. . . I AM SO IMPRESSED WITH IT'S APPEARANCE AND THE REVIEWS OF OTHERS THAT I'VE DECIDED TO LEAVE IT WITHOUT GAS AND OIL FOR STORAGE ( SAFETY ) UNTIL THIS SUMMER UNLESS I NEED IT BEFORE THEN. . . ( Assembly of wheels, etc., was a CINCH ) . . AT THIS POINT I AM TRUSTING THAT IT WILL RUN AND FUNCTION AS WELL AS IT LOOKS. . . I WILL FIND OUT WHEN THE TIME COMES OR WHEN THE WEATHER IS WARMER ( South Carolina ). . . I AM WELL PLEASED WITH WHAT I SEE SO FAR AND HAVE FAITH THAT IT WILL SERVE ME IN AN EMERGENCY. . . I WOULD RECCOMMEND IT BASED ON WHAT I KNOW AND HAVE SEEN SO FAR. . . . THE PRICE IS CERTAINLY RIGHT, . . ESPECIALLY WITH FREE SHIPPING !!! . . .
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