Frigidaire FAK104R1V 10,000-BTU Slider/Casement Air Conditioner with Electronic Controls
by Frigidaire
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Tools and Hardware Reviews of Frigidaire FAK104R1V 10,000-BTU Slider/Casement Air Conditioner with Electronic Controls
Customer Review: DOA. No quality control, no service
Summary: 2 Stars
Got this through Amazon. Amazingly quick delivery even with free delivery option. However your mileage may vary. The unit arrived with stuck fan inside. The fan is made of plastic and to reduce noise they balance it by attaching small metall clips. The clips were attached so poorly, that fan simply stuck after producing a sequence of loud clicks.
I have called the Frigidaire and got a phone of their authorized warranty service provider. There is only one provider in Boston, MA area. Tried to call the company multiple times but was greeted by voice mail. No calls were returned.
Finally I have removed the cover and repaired the fan myself. However it is pretty obvious that people at Frigidaire plant did not ever try to turn the air conditioner on after it was assembled, or even worse - they knowingly packed faulty unit.
Otherwise it is just an average AC with performance and noise level you should expect from window mounted AC.
Customer Review: Solid unit, not extremely well designed
Summary: 3 Stars
This is a large AC unit. We had it installed by a pro and I'm glad we did as it needed a fair bit of work. There are no side curtain pieces, so you have to have a horizontally sliding window or you have to build a box to fit into your casement window that will perfectly fit the unit.
Once installed, we've found that it has a some nice features; the energy saver feature is particularly helpful. The fan turns off when the compressor does, but then the fan cycles on for 2 minutes every 10 minutes to keep the air from stagnating in the room. The fan turns back on when the compressor kicks in based on the thermostat.
It doesn't do a very good job of dehumidifying and so would probably do better in a dryer climate than the San Francisco Bay Area, which is where we are.
Customer Review: unhappy with AMAZON!
Summary: 1 Stars
I have always liked amazon and thought it would be a good place to purchase my air conditioner because I had had a good experience in the past and assumed you had a good customer service policy. Sadly I must tell you I am VERY dissapointed. The AC didn't fit into the space and when I went to exchange/return (in original box, unused) I discovered that amazon had contracted out the job and I was left dealing with a place called "Beach Audio" in California...I live in NYC! They weren't helpful at all and refused to let me return the AC...which I cannot use...and it was expensive. I will never use amazon for big ticket purchases again and I will discourage those I know about doing the same.
I wish it went differently, believe me.
Sincerely,
Cynthia Clegg
Customer Review: Very Robust
Summary: 5 Stars
A very good buy! I had to get a handyman to install this thing in my sliding window, and he built his own wooden frame for it rather than use the fairly flimsy metal and plastic one that comes with it, but once in the window and turned on - this thing is really robust. I have this cooling my whole first floor (about 500 square feet) and it does it very effectively. You can hear it when it's on, but it's not obnoxiously loud like other AC units I've had. Best of all, this unit is VERY energy efficient; my electric bill barely jumped once I started using it. I'm considering installing an attic fan and letting this one window AC unit cool my second floor too. It's that good. Highly recommended.Customer Review: Air Conditioner Arrived with Broken Fan
Summary: 1 Stars
I ordered this AC unit and paid for expedited shipping, since I was having an operation and needed to have a way to keep my bedroom cool afterward. After paying a handyman to install the unit, when we arrived home to turn it on for the first time, the fan did not work, and therefore the AC did not cool the room. Frigidaire provided me with the names of 3 local service agents, however one is out of business and the others have a long delay before they can fix it. Fridgidaire did not make any attempt to help solve this problem. I would not buy another product from Fridgidaire, since they do not make customer service a priority, and provided no apology for their faulty product.