Hoover H2800 Floor Mate Hard-Floor Cleaner

Hoover H2800 Floor Mate Hard-Floor Cleaner
by Hoover

Hoover H2800 Floor Mate Hard-Floor Cleaner List Price: $188.99
Category: Home
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Buy Hoover H2800 Floor Mate Hard-Floor Cleaner at Amazon.com
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Product Details

Manufacturer: Hoover
Brand: Hoover
Edition: Kitchen
Publisher: Hoover
Studio: Hoover
Music Label: Hoover
Product features:
  • Triple function cleaner vacuums, washes, and dries sealed hard floors
  • SoftTouch Brush System gently cleans in either wet or dry mode
  • EZ-empty recovery tank with automatic shutoff
  • Brushes and nozzle squeegee remove for easy clean-up
  • Soft wheels protect fine floors
Accessories:

Tools and Hardware Reviews of Hoover H2800 Floor Mate Hard-Floor Cleaner

Customer Review: If you want to get your dust wet and leave it as streaks ---
Summary: 1 Stars

A miserable experience. I bought this through Amazon when I contracted to have my hardwood floors refinished. The contractor took way too long, so I didn't try to use it until yesterday. Only the dry vacuum function worked, and not very well. I tried to call Hoover. They don't have an 800 customer service number, so I had to pay for a looonnnnnggggg long distance call. Got a busy signal the first ten times, then was put in line ("Your call is important to us") for 47 minutes, a total of one hour 13 minutes before I got a human being. She first tried to tell me that she didn't know anything about their products and that I should take it to my local appliance repair shop. I insisted and she finally suggested that I unscrew the handle and screw it on again. I did. Nothing, though I noticed that the internal "controls" are a couple of flimsey plastic sticks, the very essence of nineteenth century technology, but with cheaper materials. Ever heard of a switch?

I then drove across the county to my Hoover dealer. He told me that there were two screws missing, which should have been installed at the factory, and replaced them. He also pointed out that the "scrub" function is a misnomer -- the thing doesn't scrub; its brushes aren't designed to move at all. He assured me that the tiny dribble of cleaning solution he managed to get out of it was all it needed.

I took my expensive toy home and tried it. The advertised three-way action is actually about a half dozen separate actions, only two of them (vacuuming and dribbling) done by the machine. You have to do the rest. First you have to dry vacuum the floor. Then you switch over to wet/scrub and three tiny streaks of fluid appear. Then you go back over it to spread the fluid around and, supposedly, to pick up the fluid and dirt. After a few minutes the floor dries and you see dirty streaks everywhere. Repeat process. Same thing. Repeat, repeat, repeat. Then go get a mop and do it properly.

As far as I can tell, the purpose of this appliance is to moisten dust, move it around a little and leave it on the floor as streaks. The machine has no effect whatever on dried spills, footprints, scuff marks, dirt or any of the other things that routinely find their way onto a floor. And the tanks are so small that you can only do about half a room before you have to empty and refill.

I have bought a lot of appliances since I started restoring my house. Some have been great (Bosch dishwasher, Mac woodchipper, Mikita powertools), most good (Amana gas range, ShopVac), but this Hoover is the biggest piece of crap, backed by the worst customer service, that I have enountered outside the former Soviet Union. I gave it one star only because you are not given the option of none. And now Amazon won't take it back because 30 days passed before I could use it.

Description of Hoover H2800 Floor Mate Hard-Floor Cleaner

Hard fllor cleaner designed exclusively for dry and wet cleaning of hard floor surfaces including vinyl, ceramic, stone, laminates, marble, and sealed hardwoods.
Keep that new slate entry hall or tiled bathroom floor looking as clean as the day it was laid with the Hoover Floor Mate. Designed especially for cleaning hard, sealed floors, including stone, wood, and laminate, the Floor Mate performs a triple-whammy: it vacuums, washes, and dries. Dual tank design for wet or dry cleaning, a deluxe grip with solution trigger, and a 13-inch cleaning path make cleaning a snap. Four rows of soft brushes safely and gently clean floors with the included 8-ounce bottles of Lysol and Old English concentrated solutions. The brush assembly and nozzle squeegee remove for cleaning, and the EZ-empty recovery tank automatically shuts off when full. Soft wheels mean no worries about dents or scratches on those gleaming floors. The Floor Mate measures approximately 29 by 10 by 15 inches, weighs 18 pounds, and is covered by a one-year warranty. --Ann Bieri

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