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Tools and Hardware Reviews of Kwikset 907 15 SMT CP Powerbolt Deadbolt with SmartKey, Satin NickelCustomer Review: Control board bad 1.5 years-warranty 1 yr. $70 for new part Summary: 1 Stars
This is my first time writing a review to Amazon; as I want to warn others of my experience. We purchased the kwikset smart code new at Home Depot and it worked great for 1.5 years and everyone in the family loved it - yes if you come in late at night it announces it to everyone in the house, minor issue compared to having a deadbolt lock with no keys. But, one very hot day (the front door is dark colored and faces west) the door started beeping by itself and not working sometimes, even after new batteries. After discussion with customer service and my checking unit with a meter it was determined the control board was bad, and it is only covered for exactly one year and a new board is $70 dollars. On the cover of the box it states in LARGE LETTERS: LIFETIME WARRANTY and in fine print above and below "Anti-Tarnish & Mechanical". I guessing something on the solid state board didn't like the heat? Replaced unit with a Schlage deadbolt bought on ebay - couldn't be happier - I think this one will last longer. My main concern is Black and Decker own's Kwikset (pretty sure) so when they know they have issues with the circuit board/ product design why not sell replacement parts at a reasonable price instead of being a big corporate profit grabber? My only recourse is honest review and stay away from Black and Decker/ Kwikset.
Customer Review: Worked well and enjoyed it, but after first battery change... Summary: 2 Stars
I bought this lock off Amazon more then 18 months ago for close to 100 bucks after having my house broken into by neighbor, the added security and worry free hassle of keys made this lock perfect and it worked perfectly for over 18 months, but after first battery change the lock failed.
The lock was easy to install, and manual was clear as well with nice instructions. Ill not bother going into detail of the buttons, codes, finish, bolt, etc as all of it worked just fine, A+ marks on it all.
And then the batteries ran out.... I only use the this door lock a couple times a week so my batteries lasted longer then the many other reviewers here. My lock started beeping, i took the batteries out and tested them and sure enough drained dry, after putting in new batteries, the electronics failed with tons of beeping and craziness ... that was unresolved with manual. After some internet researching, it would seem this is a design problem.
I will for sure buy a new electronic lock but not this brand or Kwikset unless there is a huge redesign and I've seen positive reviews for over a few years. As well as this lock worked and lock - it is a fail because if an electronic device only works for one battery set.. its simply a disposable lock. Dont buy this product until some major changes come about.
Customer Review: Can not suggest this lock, look else where. Summary: 1 Stars
Read the other reviews, my expereince is the same. The unit failed within 1 year, while it worked, it was great, we could set up a second entry code for our friends or house guest and not have to worry about getting a key back from them. But at last, the unit started beeping on it own then kills the batteries within 24 hours. It's obviously a design flaw.
The real pain in the butt is that you have to drill holes into your door to install this unit. Holes that won't be covered by any other door lock on the market. So when this unit fails,(which is highly likely) you'll be face with replacing your door or finding an exact replacement. I have a metal door, I might be able to take it somewhere and have it fixed. What a PITA.
This is an old model that you should avoid. The newer models are much smaller so you won't have to drill the 5 extra holes this one takes. It will cost you more but will be worth it. I hope this helps you, please take the time to write reviews for others, I should have read the ones posted here first.
Customer Review: It is rugged. Functions intermittently; practically useless Summary: 1 Stars
Plus notes - It is well constructed and installation went fast.
Then I plugged in brand new batteries and followed the programming steps.
It took hours of repeated tries, removing the batteries overnight, and trying different brand of fresh from the package batteries.
Finally it worked, so I called my wife over to show her how to unlock and lock our garage door, and it would not work.
Again I pulled out the batteries and left it overnight. The next afternoon I plugged the batteries in, and it worked in both directions - lock and unlock. My wife tried it and it did work. Later that day, I wanted to lock the door, and it wouldn't work.
Again remove batteries over night. Next day OK for one operation, then it wouldn't work.
The final straw is the business I purchased it from thru Amazon will not return phone calls nor emails.
Do NOT buy one.
Customer Review: Waste of Money! Summary: 1 Stars
Worked for about 3 months. It woke me up in the middle of the month cycling through all the numbers making beeps. I thought someone was trying to break in my house. The only way to stop it was to remove a battery. Next morning, I put in brand new batteries. Didn't fix it. We had to use a key for about 2 weeks. I thought I would try it again and it worked well for another 2 weeks but beeped like crazy again. It's out of warranty because we didn't install it as soon as we purchased it so the company can't do much for me. I've read other reviews on the internet and one other person had this problem too. They reported that the company told them this random cycling through the numbers and beeping wasn't possible.
More Customer Reviews: 1 2 3 4 5 ›
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