PUR MineralClear Faucet Refill RF-9999, 6 Pack
by PUR
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Tools and Hardware Reviews of PUR MineralClear Faucet Refill RF-9999, 6 Pack
Customer Review: Marked Change in Quality from Last Order
Summary: 1 Stars
I've been using these filters since 2005, and I have been ordering them online in 6 packs from this site since 2009.
I'm not sure what is going on, but after the second filter change in this most recent purchase, I've come to the conclusion that these filters have been "changed" such that their performance has dramatically declined. Simply put, my water now tastes POORLY.
The first thing I noticed upon receipt of this latest 6-pack, is that the outer wrapping of the individual filters is not shrink/vacuum--packed. In all previous orders these filters where vacuum-packed. Secondly, there is no product labeling on the same wrappers, which was not the case in previous orders for they were labeled. Third, the filters feel "less heavy" and feel similar to salt shakers, in that one can tell there are loose granules inside (some of which appear loosely leaked inside the packaging--white round granules), which I never noticed before. Finally, the best and most important indicator that something has been altered is the taste of the hard (and very same) water for which I've been using these since 2005...it tastes poorly (bitter, chemical-like taste) compared to the "neutral" clean taste of said filtered-water previously, and there is a slight residue/cloudiness visible in appearance in the water, whereas it was clear with previous filters. Another indicator is the increased left-over deposits in my coffee maker (also the coffee now tastes bad). These filters are obviously NOT filtering/cleaning my water as in previous years.
Finally, along with the change in package appearance of the 6-pack box, I noticed that these are also (now?) "Made in Mexico" which I don't recall was the case of my previous orders...can't say for sure, but the product was consistent in performance (and appearance) since 2005...(I'll also say that I was using the Pur 2 stage water filters successfully for 5 years previously).
I haven't contacted the manufacturer, which I will do so in order to get their response to the above-mentioned issues. I shall update when I do so.
Until then, I can NO LONGER recommend this product, which was so wonderfully working for me for the last few years. (I haven't checked local stores for comparison, and will do so).
Until I find some answers to what happened, I don't recommend these filters. I will return with an update when I get one.
IMMEDIATE UPDATE: I just called Pur at 800-787-5463 and spoke with a CS rep. His response included the following: thanking me for calling and reporting my complaints, asking me for the lot number of the filter(s) which are performing poorly, stating he would report my complaints to the appropriate department, reminding me that Pur consistently performs quality assurance tests to avoid issues (duh!), and stating that he would send me a "Buy One Get One Free" coupon which I can expect to receive within the next 2-3 weeks after I give him my address/phone number. There were communication difficulties...the CS rep had a pronounced foreign accent and admitted he was having problems hearing me. So we will see...I do intend to follow-up this call with an email.
UPDATE: Decided to contact Amazon via phone for advice with very poor results. I DO NOT recommend trying to get much resolved via phone...unless, perhaps it's Kindle-related. However, after my 3rd attempt at contacting Amazon by email, I received a reply stating they are sending me a new 6 pack via overnight mail and are requesting a return of my remaining defective product. Very nice response this time...will follow up soon. It remains to be seen whether the 6 pack I previously ordered was a bad lot or that Pur's filter quality has dramatically declined.
Customer Review: Filter Fine
Summary: 4 Stars
What is there to say about Pur filters? I feel they are great for the amount they filter and the price. Alas, like many other people I too suffer from water filter casing leakage. The last case I had prior to this one leaked also. I called Pur and they said that there was nothing they could do for me as I had discarded the original packing box and there are numbers on it that they needed. When I bought it's replacement I kept the box and it was a good thing as the casing that holds the filter began leaking also. This time armed with the original box I phoned Pur and the person I spoke to was unaware of any problems with leakage. I mentioned the numerous people who had taken the time to write reviews and their problems all were about the housing leaking. The person I was speaking with took the numbers from the box and said a new filter housing would be on it's way. My advise is to keep the whole box that the filter and housing comes in and if you have trouble with leaking call Pur and if they say it's an unheard problem mention the reviews on various Internet sites written by people with the same problem, leakage. As to if they will follow up with the product? Well its only been a couple of days now and I was told it will take 2 - 3 weeks to arrive. At no point was the Pur representative nasty nor was I, just matter of fact and mentioning the Internet and the immediate "we'll replace the unit" tells me that Pur IS aware of this problem and in using honey rather than vinegar to attract bees is a good way to approach this issue, at least for me it was.Customer Review: Excellent - But NOT fool proof
Summary: 5 Stars
I have been using these for about 8 years now and moved to the 3 stage when they came out. I use them primarily for drinking water and cooking. They typically last about 3 months for me. I go through a LOT of drinking water and probably less than average for cooking.
Based on using them on two different water systems, I also believe the quality of the water going in makes a huge difference in the life of the filter... but then that really is just common sense isn't it? For instance, using it the week after a city wide fire hydrant flushing will use one up very quickly. I can't speak to what that means to anyone else, but it tells me it is WORKING!
As another reviewer mentioned... ONE HOT WATER EPISODE WILL KILL A FILTER! It is a shame it is this way, but I have on two occasions had someone turn on hot water and let it run through the filter for a while. The filter would stop flowing within a day after that. The instructions warn against this, but accidents happen.
On the other hand, I had one that would not flow at all right out of the box. I called the 800 number on the box, told them what happened and that I had put in a different filter, which worked, and then tried this one again... showing that I had done my due diligence, and I had a replacement in the mail within a week, no cost, without having to return the failed one.
Also, if you buy the 6 pack, they are under $10 each.
It absolutely DOES make the water taste and smell better than plain tap water.
Customer Review: Great tasting, not long lasting!
Summary: 2 Stars
Ok, We switched to Pur water faucet mounts and filters one year ago. We began using this product because we moved to a new place that had really nasty tasting water and we had been buying jugs of water from the store. We really got sick of lugging all of that water home every week so we decided to give this a try. We started using it and were so impressed. The bad taste instantly went away and it was great. Five months later ours started leaking from the front it so we went out and bought a more expensive one hoping that would help. Once again about 5 months later it started leaking again so we bought the newest model with the sensor and it was chrome and we had high hopes. Within 3 days the sensor had broken, and within two months the thing started spraying out everywhere whenever you turned the water on. Seriously? I know it sounds stupid but we have now replaced it again. This one does seem better designed but is still the same cheap junk. I'm sure this one will not last either. Listen, if you really want clean great tasting water this product will achieve that, but you have to be willing to shell out money for the filters and replace the faucet mount at-least two to three times a year. For us it is easy and convenient and we haven't seen anything on the market that can really compete. I guess we will just say a little prayer that the company will get their act together, listen to the customer feedback and make better made long lasting product. Until then I guess we will wait and see how long this one lasts.Customer Review: just to make it clear
Summary: 3 Stars
I read a lot of these reviews and seems that many people have different opinions about these filters.The truth is that these filters are cleaning your water pretty well but they don't last too long.The factory states that the filter is good for filtering 100 gallons of water ....nice statement.....they don't lie as long as your city water is pretty clean and free of debris before entering your filter....but that doesn't happen to often,so the more filthy your city water is the less water your filter will clean before becomes clogged and needs to be replaced.Due to the many complains about the life of these filters ,the company changed their item "description" to a 40 gallons instead 100.Thats more accurate.....some people will get more than that but most of the users will get less.I am using these filters for 3 years now and the most I can get out of them is about 30 gallons of clean water.Taking in consideration how much they cost,I can say that I'm not saving much but at least I dont have to go out every time I'm running out of drinking water.You might think that maybe it will be a good ideea to look for another type of filter maybe a different brand name but keep in mind doesn't matter what kind of filter you are using if the city water is dirty the life of the filter will be greatly reduced.