SPT Portable Air Conditioner, 9000 BTUs, WA-9000E
by Sunpentown
 |
List Price: Our Price: $260.00 You Save: $263.00 (50%) Availability: Usually ships in 1-2 business days Category: Home See more product details |
Product Details
Manufacturer: SunpentownBrand: Sunpentown
Edition: Kitchen
Model: WA-9000E
Publisher: Sunpentown
Studio: Sunpentown
Music Label: Sunpentown
Product features:
- 9000-BTU portable air conditioner can also be used as a fan or humidifier
- Cools area up to 250 square feet
- 115 volts; 1050 watts
- Includes LCD-paneled remote control; 3 fan speeds
- 15.25 x 18 x 32.75 inches; 84 pounds; limited 1-year warranty
Tools and Hardware Reviews of SPT Portable Air Conditioner, 9000 BTUs, WA-9000E
Customer Review: Dies after 25 days
Summary: 1 Stars
We received a SPT WA-9000E 9,000-BTU Portable Air Conditioner on 6/11/10. There was an odd odor the first couple of times that we turned it on - a plastic smell would be the best way to describe it. After about a week, my husband called (909) 468-5288 and left a message (no one returned the call). Later that day he called (800)330-0388 and spoke with a women who told him that as long as it was blowing cold air there was not a freon leak. She mentioned that the smell may be attributed to the styrofoam packing inside the machine. We just assumed that it smelled odd because it was new. We used it four or five times for maybe 3 hours each time. Well today is 7/6/10 and it hit 100 degrees outside; there is no longer any smell BUT THERE IS NO LONGER ANY COLD AIR BLOWING OUT OF THE MACHINE. I have sent an email to Sunpentown through the Amazon site. I want everything in writing with regard to how to get this 80lb piece of crap back to them. The financial burden should not be mine after having this item for only 25 days. I will update with their response.
Update: July 7, 2010 - Customer Service has been very nice. An exchange is in the process . . .
Update: July 13, 2010 - Semi-disaster. We received the replacement today but the coolant leaked all over it. I called customer service and was told UPS must have dropped the box. He told me to put it back in the box and UPS would pick it up tomorrow since it was damaged, and ANOTHER replacement would be sent out today. A return label was sent with the replacement in order to exchange the first air conditioner. I was supposed to take that one to UPS myself and use the box from today's delivery, but today's delivery is going back. We just want to be done with it. I called back to request a refund rather than take a chance with AC #3. Fortunately, UPS will pick up AC #1 the same time that they pick up AC #2. I was on the phone with sunpentown several times today and they were nice and patient, but this is such a hassle. At least I found another box big enough to send back AC #1. Free Super Saver shipping was not offered when I purchased this item, so I hope my shipping charges are refunded as well. (I don't have the heart to call back to ask since I have tormented the poor representative enough today.) To be continued . . .
Update: July 14, 2010 - UPS did not show up. The short version of the saga: Stayed home to wait for UPS man but found out late in the day (after numerous cranky calls to both Sunpentown and UPS) a "damage inspection" needed to be scheduled, before a pick-up could be scheduled. Sunpentown rectified situation by scheduling a pick-up for Friday (7/16/10) and UPS will inspect the damaged item (AC#2) on their own site. Unfortunately, they cannot pick up AC#1 with AC#2 (different circumstances, hence different trucks and drivers). So I am lugging AC #1 to a UPS site tomorrow. I want these God forsaken machines out of my house!
Update: July 28, 2010 - Both machines were returned and received by Sunpentown on July 21, 2010 (verified by UPS tracking #s). I just sent them an email inquiry through this Amazon site about my reimbursement.
Update: July 30, 2010 - No response to email; I just sent another.
Update: August 1, 2010 - Full refund received.
Description of SPT Portable Air Conditioner, 9000 BTUs, WA-9000E
9,000BTU Portable Air Conditioner with 3 in 1 Technology: Air Conditioner, Fan, Dehumidifier. Light weight and easy mobility allows the unit to be rolled from room to room, wherever it's needed. Easily adjust temperature and settings to your comfort with the LCD paneled remote control, LCD also on unit's control panel. Feature programmable 24 hours timer, independent dehumidifier and easy access, pull-out water tank. Cools a room up to 250 sq.ft. Exhaust hose installation required and all standard accessories included.Portable Air Conditioners
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