Troy-Bilt TB20CS 17-Inch 31cc 2-Cycle Gas-Powered Curved Shaft String Trimmer with Detachable Shaft
by Troy-Bilt
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Our Price: $119.99 Availability: Usually ships in 24 hours Category: Lawn & Patio See more product details |
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Tools and Hardware Reviews of Troy-Bilt TB20CS 17-Inch 31cc 2-Cycle Gas-Powered Curved Shaft String Trimmer with Detachable Shaft
Customer Review: What a piece of junk!
Summary: 1 Stars
I saw pretty good reviews for this on Amazon so I decided to try this WHAT A MISTAKE! It comes with two heads, the first one is a feed line that seems to cut off the line at the drop of a hat...so I thought I would try the easy load head...when I did the line kept flying out. The unit seemed flimsy, couldn't keep line in it and was hard to start so I decided to contact Amazon to see if I could return.
I LOVE Amazon and will continue to buy most of my electronics, books, music here but in this case I was sorry to learn that I couldn't return it to them because it had been filled with gas which renders the unit un-mailable because it is flammable...I totally understand this reasoning but wish they made this more obvious on the order page for this item. I would not have purchased a weed wacker here for that reason.
I called Troy Bilt and they were not helpful at all, so I took it to one warranty center where the attendant was incredibly unhelpful and obviously not interested in taking the unit. The 2nd place was very kind but kept the unit for about 2 months while they figured out what was going on and finally said a spring was out of place (that I assembled) and that was what caused the line problem. They assembled properly and I picked up the unit.
This morning I started the unit (again very hard to start as other reviews have said), and for the first ten minutes the unit kept stalling. Then, after I got it going for a few the line flew out again...went to replace it then attempted to restart. The pull rope came completely out of the unit. At this point, I am contacting Troy Bilt to demand a full refund on this absolute piece of garbage. I cannot speak to the quality of other Troy Bilt units, but I HIGHLY RECOMMEND THAT YOU DO NOT BUY THIS UNIT. I will update on what Troy Bilt does in regard to this either way.
Customer Review: Weak engine performance
Summary: 1 Stars
I've had this trimmer for nearly two years. The positives are:
1. It has lasted this long?
2. It works great, when it's working
3. Cheap
The unit has never run exactly right since I bought it. Whenever I try to run it, after sufficient warm up, with the choke off, it acts as if it is starved for fuel, and sometimes dies. About a month ago it started dying and would not run after starting. I took it apart and tried to make carb adjustments, of which there is only one, to no avail. After extensive troubleshooting, I found a cover on the right side of the carb with a filter screen inside that was clogged. I cleaned it and it ran better than it did out of the box. I was very happy. After two uses, all of the same problems returned. Aaaarrrrgghhhh! Now I have to take it all apart again.
I also have another of the same model that was given to me that has a starter ripcord that is broken. When I tried to get to the starter to fix it, it was impossible. What are you supposed to do when the starter breaks? I'm not impressed with the internals.
So, here's my list of negatives:
1. Never ran correctly
2. Makes a weird metallic clanking noise out of the box
3. High maintenance
4. Difficult to service
5. Cheap
I will not buying a Troy-Bilt again.
Update:
I was able to get a replacement free of charge from Lowe's. I used it for about 2 months and it started having exactly the same issues. I took it back and traded it for a Husqvarna.
Customer Review: Good Basic Grass Trimmer
Summary: 5 Stars
I have had this item for about a month and it performs very well for my typical home use. It has enough power to trim grass easily and even takes down some pretty stout bushy weeds. The spring assist starting works great; I had a McCullough trimmer that I had to wear gloves to start, and the Troy-Bilt starts right up if you just follow the directions. You are supposed to pump the fuel button and then give it 5 pulls with the choke closed and the throttle trigger squeezed. Then open the choke a notch and pull again with the trigger squeezed. When I do this it starts the first time, even with the old gas from the other defunct trimmer (the McCullough developed a bad magneto). The unit is light weight but I would recommend getting a strap if you have a big yard. I would recommend this for anyone who plans to trim once a week. For commercial use it does not feel quite as strong as I would like it, but for home use I expect it to last for many years. You just have to remember to follow the right procedures for putting it up during the winter to keep it running reliably. Before putting it up empty the fuel tank and run it until it stops to prevent build-up of gum during long storage. I also use fuel stabilizer in the fuel in addition to the oil additive. These steps do a lot to make a two-cycle engine behave well.Customer Review: This is JUNK - not a well built product - bad service from Troy.
Summary: 1 Stars
Was looking for an entry level trimmer.
I should NOT have purchased this one.
It failed after 1 use, and no help was offered from the manufacturer.
My story...
The line feeder is very poorly designed, and after many attempts to get it to feed properly, I gave up and used the fixed line attachment.
So far so good...
I used the unit to trim a small area - seemed to work OK.
Two weeks later I grabbed the unit again - this time the pull line broke in my hands rendering the unit inoperable.
A quick call to Amazon - who provided the number for the manufacturers service center..
I was informed I would need to drive 20 minutes and drop the unit for inspection.
I explained that I would prefer to mail to them because I don't have the time to spend on a $100 item that was only used once, and just purchased 14 days ago.
The service person replied - suit yourself sir - then hung up on me.
I will continue to purchase my items through Amazon, because their customer service was excellent - But troy built as lost my consideration forever.
I have used many a power tool and don't consider my self a novice with these type products - so buyer beware on this one.
Customer Review: Troy-Built TB20CS Is A Piece Of CRAP!!!
Summary: 1 Stars
Is there a rating on Amazon less than 1? The Troy-Built TB20CS is the absolute worst gas powered trimmer I have ever owned, in fact, it's the worst gas powered machine I've ever owned.
I bought it more than a year ago and it worked okay the first 2 times and then the starting trouble began. It is a ridiculous process to begin with: Press the siphon bulb 10 times, Move choke lever to 1, Pull chord 5 times with throttle depressed, move lever to position 2, Try to start, try again, try again, try again, try again, try again, try again, try again, try again, try again, try again, try again, try again, try again, try again, try again, try again, try again, try again.
Go back to step 1 and work yourself to exhaustion and maybe, just maybe this hunk of garbage will start, but it probably won't.
Time to get a new trimmer, my previous one lasted 15 years and it was easy to start. Press siphon bulb 3 times, pull string once and it starts, EVERY time!
Don't buy the Troy-Built TB20CS! You will be sorry!