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Tools and Hardware Reviews of Troy-Bilt TB554 9-Inch 158cc Briggs & Stratton 500 Series Gas-Powered Lawn Edger with Curb WheelCustomer Review: Not worth the packing it came in. Summary: 1 Stars
Lowe's, Troy-Bilt and Briggs Stratton are name brands and you expect quality. This edger not only missed the mark, it did not even find the page. Saying it is difficult to start is being way too nice. I took it back to Lowe's once for the starting problem. Rather than 30 attempts to start it, it was now 15-20 attempts. I took it back to Lowe's again, and now they want to charge for the repair. Before taking it back to Lowe's the second time, I took it to a local small engine repair. They quickly diagnosed the problem as a defective carburetor and said Lowe's should warranty the repair. When the primer bulb is pushed, it should shoot gas into the carburetor throat. Mine shoots the gas onto the outside wall, no where near intot he carburetor. The cheap plastic carburetor is the issue. It is probably the same issue with most of the hard start problems. Sad that it appears Lowe's Service does not stand behind their product.
Customer Review: Poor Quality & Horrible Support Summary: 1 Stars
I have owned this product for less than 1 year. This morning, I couldn't get it to stay running even after changing the plug, cleaning the air filter and changing out the fuel. I called support. They told me the issue is with the carburetor and that I would have to deal with Brigg & Stratton...and there is nothing they can do. I will be taking it to a nearby service provider to get fixed but if I had it to do over again, I would have purchased a Craftsman. The last Craftsman edger I owned lasted over 10 years without any of the issues that this one seems to have. The support for this product stinks!! btw, the warranty is 2 years for the edger and 1 year on the engine. Troy will cover any issues NOT related to the engine. It is like buying a car from Toyota and they tell you that the "sudden acceleration" issue is someone elses problem and is not covered by their warranty. Caveat Emptor!!
Customer Review: Wonderful lawn edger Summary: 5 Stars
I purchased the Troy-Bilt 554 lawn edger yesterday with some concern based upon some of the other reviews here, however, I am pleased to report that this edger started on the second pull and performed flawlessly. My only prior experience with edgers were the Black & Decker electric models which are very difficult to use and can result in blistered hands if not wearing gloves. Using the Troy-Bilt was so much easier and faster that it was a pleasure to use. In addition, it results in a much cleaner edge and took about 1/5 the time. No regrets so far with this purchase!Troy-Bilt 25B-554E066 158cc Briggs & Stratton 500 Series Gas Powered Lawn Edger With Curb Wheel
Customer Review: Inoperable edger shipped to me Summary: 1 Stars
With no damage to the carton, my edger had either a frozen engine or binding accessory. I removed the spark plug and with great effort the engine can kind of turn over. I am instructed to take it to a Troy service center 30 miles from my residence. More later on that. The pull cord is out and will not retract. Even the most basic inspection at the factory should have uncovered this problem. Now Amazon says they are done with this deal and I am stuck with an inoperable and unstartable edger for which I paid $296. We'll see what the "authorized service center" comes up with but I'm reasonably confident that all the inconvenience will be borne by me the consumer and no help from Amazon.com. John Marshall, Bluewater Bay Florida
Customer Review: Junk Summary: 1 Stars
Ever since Troy-Bilt sold out to the same company that makes Yard Machines and MTD junk their name has been in the toilet, and with good reason.
If you want the quality Troy-Bilt used to be known for, go buy a McLane or Little Wonder edger. Yes, you will pay more. If you are wealthy, buy a Tanaka and be happy for the rest of your life.
On the plus side, any of the aforementioned brands have this advantage over the Troy-Bilt: you won't have them out on your front sidewalk with a "free" sign on them next season.
More Customer Reviews: ‹ 1 2 3 4 ›
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