iRobot Scooba 350 Floor-Washing Robot
by iRobot
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List Price: Category: Home See more product details |
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Tools and Hardware Reviews of iRobot Scooba 350 Floor-Washing Robot
Customer Review: OK, this thing is amazing
Summary: 5 Stars
I studied the reviews here prior to purchasing our Scooba. I was expecting functional, say able to accompolish 90% of the cleaning job, from this little machine.
Set up was fast and straightforward. One hour after opening the box, I had the machine assembled, battery charged, and loaded with suds. Placed it on the kitchen floor, pushed the switch, and ... went for a walk!
When I returned, I discovered a pure white (I thought it was gray) kitchen floor. Clean and dry! The Scooba did a MUCH better job than I could ever do - 110%. Not even a crumb in a corner! I was flat out amazed at how good a job cleaning this little guy does.
Cleaning the Scooba was equally straitforward. The filter picked up cat hair (we have three!) and various other small objects. The dirty water tank attested to how much dirt the little guy washed up.
I highly recommend this machine to anyone wanting a really clean floor and a little extra free time!
Customer Review: Customer Service is TERRIBLE
Summary: 1 Stars
The good news/bad news:
The product is WONDERFUL, but it is, after all, an electronic that may need to be replaced. It has seriously changed my life, and I would recommend this product IF you have the patience to deal with the morons who run their customer service department. My Scooba was under warranty, and after an exhaustive process with the CS people, they agreed to replace my Scooba with a brand new one. Here's the rub, I had to take the old Scooba, ship it back at my expense, and then wait until their warehouse received the damaged Scooba in their warehouse. From there, I had to wait another 2-3 weeks for my replacement. The most aggravating aspect for me was that the customer service agent actually acted as if he was doing me a favor. Given the fact that I already own two Roombas, and a Dirt Dog, and now, my broken Scooba, you'd think they'd have been more helpful in expediting replacements. Not so. I hope they get their act together.
Customer Review: Nice idea works great but after a few months things fall apart.
Summary: 1 Stars
My husband bought the scooba for me for christmas and it was awesome. It swept the floor and mopped it. It worked great. Then only about 4-5 months after having it things literally started falling apart. The valve crumbled apart when i tried to clean it. Then the handle stopped working to open it so we had to use a knife to open it then finally the handle fell off. Now we are left with a pile of parts. I tried emailing the company and the website is a joke.They put you through hoops just to tell you that you can't email them without an account even when you do have an account it says you don't have one. So i called the company and they were not helpful and told me there was nothing i could do except by a whole new body and tank without the battery for $180. I think its a great idea but a complete rip off. By the way my husband spent well over $200 on this just to use it for 5 months then toss it.Customer Review: Scooba 5900 & 380 are terrible
Summary: 1 Stars
I bought a Scooba 5900 in the fall of 2006. Within about 90 days, it malfunctioned & had to be replaced under the warranty. I boxed it up & paid to send it back to irobot. I received an in-warranty exchange of another Scooba 5900. It also stopped working within the warranty period. This time irobot sent me the Scooba 380 (May, 2007) In May 2008, I started having problems again with it not working. I called customer service & was told by the technician to replace the charger (due to the 4 beeps emitted from the unit). It took 2 months & 16 days to receive the trio pak ($119+). The scooba worked for about 15 minutes & then died. No lights, no sounds - nothing. Customer service solution is that I can pay $178 for a Scooba 5800 or $384+ for a Scooba 6060. THIS PRODUCT IS UNRELIABLE & A RIPOFF. BUYER BEWARE!!Customer Review: Scooba = miracle worker
Summary: 5 Stars
I wish I'd gotten my Scooba 350 sooner. Living with a 35kg/77lb Old English Sheepdog puppy who hasn't learned to lift his leg up when peeing, I'd developed thick callouses on my palms from mopping. So the Scooba is heaven sent! My floors are now cleaner than they've ever been.
My unit had an initial snag after the first overnight charge - it stopped after less than 10 minutes despite the indication of being fully charged when it started. That was thankfully, a one-off incident - I haven't stopped using it since. Although it charges fairly quickly, I wish it could do more rooms on one charge. Otherwise, it's fabulous in keeping the house clean and letting me spend more time with my puppy. I can't stop telling all my friends and family about Scooba!