simplehuman Sensor Pump, for Soap or Sanitizer, Black, 14 Ounces
by simplehuman
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Our Price: $39.95 Availability: Usually ships in 1-2 business days Buy Used: from $31.19 (click here) Category: Home See more product details |
Product Details
Manufacturer: simplehumanBrand: simplehuman
Edition: Kitchen
Model: KT1078
Color: Black
Publisher: simplehuman
Studio: simplehuman
Music Label: simplehuman
Product features:
- Motion-sensor pump offers hands-free dispensing of soap or lotion
- Clear acrylic reservoir with 14-ounce capacity; 4 preset volume settings
- Optional 20-second LED light timer; continuous dispensing function
- Stainless-steel backsplash; requires 4 AA batteries (not included)
- Measures approximately 6 by 3 by 8-1/5 inches; 2-year limited warranty
- Wall Mounted Paper Towel Holder
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- simplehuman Flip-Top Dishrack with Bamboo Knife Block, Stainless Steel
- simplehuman Press N Tear Paper Towel Holder, Stainless Steel
- simplehuman Push Pump for Soap or Lotion, Chrome, 10 Ounces
Tools and Hardware Reviews of simplehuman Sensor Pump, for Soap or Sanitizer, Black, 14 Ounces
Customer Review: One modification makes this a 5 star product
Summary: 4 Stars
These soap pumps are incredibly simple, have great looks, function very well, are reliable, hold a lot of soap, and have a few features which are useful. The other reviews on here go into more detail about these attributes so I will not bother repeating the details. Unfortunately, the pumps may not function reliably directly out of the box. The two pumps that I received this week both experienced the same issue. It took 2 minutes to fix both of them with a simple modification.
Before making the modification, it is worth trying an adjustment which is buried on Simplehuman's website in the FAQ section for this product. It states:
"I'm trying to prime my sensor soap pump but soap isn't coming out. What do I do?
Air bubbles may have gotten trapped in your soap pump during shipping. To release the air bubbles, locate the notch on the nozzle of your soap pump (where the soap comes out). Turn the notch with your fingernail, paperclip, or small screwdriver, then try to prime again. You may also try tapping your soap pump onto the countertop to release the air bubbles. If you still have difficulty, just call up our customer service team: 888-988-8880. (Mon.-Fri., 8am-5pm PST)"
The notch they mention is a tiny slit in the center of the nozzle. The nozzle itself does not move but that slit is on a rubber disc that can spin around. I used the end of tweezers, stuck it in the slit, and spun it around a few times. You can also try pulling it out of the nozzle slightly being very careful not to pull it too hard. It can stick out from the nozzle by a couple millimeters but it is very hard to get a grip on it so it can be pulled out. You probably do not need to pull it outward, spinning the disc around should be enough. I did not try tapping it on the counter top, if all else fails it is probably worth a shot.
The modification that was required to fix both of my units was explained in a comment on another review. The problem did not appear immediately after setting up the pumps. They appeared to work fine for a few days, then pretty much simultaneously the problem began happening on both of them. When attempting to get soap I would hear a pop noise which sounded like air being sucked into the nozzle. Subsequently, no soap would dispense on that attempt. If I tried a few times I would eventually get enough soap to wash my hands. I also noticed air bubbles entering the reservoir from the bottom where the soap is supposed to be pumped through. I want to be clear that this happened on both of my pumps so I do not believe that either of my units are defective.
After some testing I found that removing the reservoir cap not only solved that problem, it caused the pumps to dispense much more soap. The pumps were also quieter. When the covers are on it appears that a vacuum forms in the reservoir as soap is dispensed. Eventually this vacuum becomes strong enough to pull air in through the nozzle when a user attempts to dispense soap. The air eventually makes its way into the reservoir as I explained above. This problem not only causes little to no soap to be dispensed every four to five attempts, it may also cause damage to the pump itself.
The solution is to prevent the vacuum from ever forming in the reservoir chamber. By heating a needle, pin, or paper clip until it is red hot it can be poked through an inconspicuous location on the cover. Next to the rubber handle is a good choice. Just be careful when doing this, and make sure to poke it starting from the underside because the center handle is actually larger on the underside. This tiny hole allows air to enter the chamber as soap is pumped out of it. I was worried that the holes would end up looking like a melted/burned mess but they look fine, almost like the cap was designed with them. This adjustment does result in irreversible damage to the product, but considering that the hole is only on the reservoir cap, you could always get a new cap (should be cheap) if this adjustment goes horribly wrong for you. This has been done on at least 3 pumps and it has worked perfectly with all of these attempts.
After making these adjustments I could not be any happier with this product. My soap pumps function perfectly, every single time they are used. I run them both on the minimum setting which provides plenty of soap. One dispenses hand soap and the other has dish soap. Surprisingly, the dish soap dispenser tends to dispense slightly more soap than the hand soap unit even though the instructions suggest that more viscous soaps may require a higher dispense setting.
If I did not have to make a modification I would have given this product 5 stars. Both of my pumps are definitely 5 star products now that I have modified them. Out of the box there are too many variables, you could end up with a 1 star product that barely works or if you're lucky you may never have a problem. I deducted one star because of this design flaw, but there's nothing stopping you from making these adjustments to get that 5 star performance.
More simplehuman Sensor Pump, for Soap or Sanitizer, Black, 14 Ounces Customer Reviews:
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1 2 3 4 5 6 7 8 9
Description of simplehuman Sensor Pump, for Soap or Sanitizer, Black, 14 Ounces
Leave it to simplehuman to revolutionize the way we wash our hands. The sensor soap pump dispenses soap touch-free to help avoid cross-contamination. Simply place your hand under the sensor to dispense soap automatically. An optional LED light timer blinks for 20 seconds to indicate how long to lather for germ-free hands. Four volume settings allow the pump to dispense preset amounts of soap or lotion. Operates on 4 AA batteries (not included).Tools and Hardware
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